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How ek66 Handles Your Account Data

This page sets out how ek66 collects, stores and uses the personal details you share when you open an account, deposit through bKash, Nagad or Rocket, or follow cricket markets like BPL on our sportsbook.

Account DataWallet RecordsCookie UseSupport Access
ek66 How ek66 Handles Your Account Data
ASK US DIRECTLY

Where To Raise A Privacy Question

Live Chat Support Ask about your data or wallet records through our in-lobby chat; agents can explain what's held against your account and how a bKash, Nagad or Rocket transaction was logged.
Email Requests Send a written request if you want a copy of your account data, a correction, or removal of details tied to your profile after you close an account.
Account Help Desk Our support desk handles verification questions tied to withdrawals, wallet mismatches, and any concern about how your Rocket or Nagad transfer was recorded.
HOW DATA IS KEPT

Security, Cookies and Retention Explained

How We Store Wallet Data

Deposit and withdrawal records linked to your bKash, Nagad or Rocket account stay attached to your ek66 profile so a support agent can trace a transaction if you raise a query.

Cookie Behaviour On The Lobby

Cookies keep you logged in across live tables, slots and the sportsbook without asking for your password on every page reload; they don't track you across other websites.

Account Security Steps

We ask for OTP confirmation on certain logins and flag unusual device access, so if your phone number changes or a new device signs in, we may pause the session for a check.

Requesting Changes Or Limits

You can ask us to correct wallet details, update your phone number, or close your account; we keep transaction history only as long as needed for support and payment verification.

Your Data Questions Answered

We collect your name, phone number, the wallet you fund with such as bKash, Nagad or Rocket, and basic device details so we can secure your login and confirm transactions.

Only the data needed to confirm a specific payment is exchanged with a wallet provider; we don't sell your contact or transaction history for marketing use.

Yes, you can request a review, correction or removal of your stored details through support, though some transaction records may be kept for payment verification.

Cookies keep your session active while you move between slots, live tables and the sportsbook, and remember your language setting rather than build ad profiles.

We apply the same login checks on mobile as on desktop, including OTP steps on certain logins, whether you reach ek66 through a browser or the app.

Reach our support desk through live chat or email listed on this page; agents can explain what's held against your account and how a wallet transaction was logged.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.