Reference

Our Terms, Your Rights on ek66

Everything that governs your account on ek66 — from how we handle your data to how disputes are managed — is set out here.

Account ConditionsData HandlingJurisdiction NoticePolicy UpdatesContact Rights
ek66 Our Terms, Your Rights on ek66
POLICY CONTACT

Reach Us About Legal Queries

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries through the channels below. For data requests, include your registered mobile number so we can verify your identity before responding.

Team online

Live Chat

Open the chat widget from any page on ek66 and select the Account or Legal topic to reach the right team directly.

Email Support

Send detailed legal or data queries to our support address; include your account ID and the specific policy section you are asking about.

Account Help Centre

The Help Centre in your account dashboard covers common policy questions, data access requests, and account closure steps.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your data are handled through concrete, verifiable practices — not vague promises. Here is what we actually do across the four areas that matter most to you.

Data Handling

We collect only the information needed to operate your account — your mobile number, payment method details, and transaction history. We do not sell this data to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Retention and Deletion

Account data is retained for as long as your account is active and for the period required by applicable law after closure. You can request deletion by contacting support with your account ID.

Requesting Changes

To correct, export, or delete your personal data, submit a request through Live Chat or email with your registered mobile number for identity verification before we act.

Common Questions About Our Terms

These are the questions we hear most often about our legal terms, account rights, and data practices. If yours is not here, reach out through Live Chat.

Access depends on your local law and eligible regions. It is your responsibility to check whether using an online casino platform is permitted under the laws that apply to you before opening an account.

Contact our support team via Live Chat or email, provide your registered mobile number and account ID, and we will verify your identity before sending your data in a readable format.

We retain your data for the period required by applicable law after closure, then delete it. You can request early deletion by submitting a written request through our support channels.

We post the updated terms here with a new effective date at the top. If you continue using your account after that date, you are accepting the revised version of the terms.

Raise it through Live Chat first — most account and payment disputes, including those involving bKash, Nagad, or Rocket transactions, are resolved at that stage without escalation.

Payment method details are stored only to process your transactions and verify withdrawals. We do not retain full wallet credentials and do not share payment data with unrelated third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.